Special Order & Refund Policy
What is a Special Order? Special order items are products we do not hold in stock in all sizes and weights. If your selected size or weight is unavailable at the time of purchase, your order will automatically be placed as a preorder and sourced directly from our suppliers in the UK and Japan on your behalf.
Payment Full prepayment is required for all special order items. Your order will not be placed with our supplier until payment has been confirmed.
Order Placement & Delivery Timeframes We place orders with our UK and Japan suppliers at the start of each month. If your order is received after an order has been dispatched, your item will be included in the following month’s order.
Once dispatched, delivery generally takes approximately 10-14 working days depending on the freight company and any delays outside of our control such as customs processing. We will notify you once your order has been shipped and provide tracking details where available.
Cancellations & Refunds Due to the nature of special orders, all sales are final once your order has been placed with our supplier. We are unable to offer refunds or cancellations at that point. If you have concerns about your order prior to it being placed, please contact us as soon as possible and we will do our best to assist.
If Stock Becomes Unavailable In the event that a product is discontinued, no longer available, or cannot be sourced after your payment has been received, we will:
- Contact you via email as soon as we are made aware
- Issue a full refund to your original payment method within 5–7 business days
Your Rights Under Australian Consumer Law Our policies do not override your rights under the Australian Consumer Law. If we are unable to supply a product you have paid for, you are entitled to a full refund. For more information visit accc.gov.au.
Contact Us If you have any questions about your special order or need assistance, please contact us at info@dartscanberra.com.au